Our Story

About Us

We are a company based in Los Angeles, USA. and Shanghai, China with a mission to provide our customers with the world’s most comprehensive and up-to-date new tech related and creative products that will make you live with fun.

We have strong connections with the best factories of electronic and tech products to make sure the products you get meet the high quality standards.

If you have ideas that would like to bring into reality, you are welcome to send us your proposals. 

Shipping F&Q

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

After you place an order, we will process your order in 72 hours. After the process is finished, we will send you a shipment confirmation email with tracking number.

Orders are shipped out directly from any of our many domestic & international warehouses, and they will do everything they can to get you your order as soon as possible. Due to the popularity of our products, please allow 2-6 weeks for your order to arrive to your home (varies from product to product and region and region). Please note, the time frames are only estimates. 

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking. If possible, please see our refund and return policy for when these might be applicable to shipping situations. 

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department of your country.

Return Policy

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. 

There are certain situations where no refunds are granted

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery
  • After the product is processed or shipped, you can’t request a refund.
You can return your product for free or get a full refund only if the products you receive are:
  • Not delivered
  • Damaged
  • Not match with your order

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. You can also contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sales items

Sales items are refundable in 7 days.

Exchange items

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at [email protected]

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, you will send a refund to the gift giver and he or she will find our about your return.

Shipping

To return your product, please send an email to [email protected] and we will give you further instructions and return address based on your current address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

You will need to choose your own shipping company, which means that your shipping cost is based off the shipping company you picked. After we receive your returned product, and confirmed the product condition, we will issue you a refund. Please allow at least 3 days to process the refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Warranty Policy

The warranty policy for different products might vary, please send us an email at [email protected] to get the detailed warranty information of your product. 

Limited Warranty Period: Coverage under this limited warranty is limited to one year. Time period may vary due to different product. Electronic products are mostly one year. 

Warranty covers only the costs of parts and labor. Other related costs such as shipping and delivery costs may be responsible by customers.

You must provide the date of the original purchase of the Product and email receipt. 

Warranty does not cover damage resulting from abuse, accident, misuse, improper storage, exposure to liquid, moisture, or dampness.

Wholesale

Dear Customers,

please note that for orders greater than $2000, we cannot process your online order directly. Please contact us at at [email protected] individually to place a wholesale order. We will give you the special wholesale price. We look forward to doing business with you!

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